Please note: All of our incentives are specifically for individuals who can speak, read, type and fully understand the English language. If you cannot speak, read and understand the English language, then your offer will be voided. The reason why we have this stated on every offer in the terms and conditions is because we do not employ anyone that speaks Spanish at this current time, so this is why we have this printed on every certificate and website within the terms and conditions.
We are unable to assist in any way regarding redemption and fulfillment customer support as that is a totally different department and we do not have access to the redemption system over here. Please visit our redemption website mentioned on the certificate if you have any questions regarding this matter, they respond to everyone with in a 24 hour time frame. From there you can click on the "Already Redeemed" and/or "Help" tab. You will be required to enter in your certificate code and email address that you used when you redeemed your certificate. Once logged in you would simply click on the Red Support button located in your password protected redemption dashboard to get assistance.