We don't put the toll free number directly on the redemption websites because this would encourage visitors who don't even have a certificate offer to contact us and tie up our phone lines with unrelated questions, slowing down our customer service department. When your customer visits the redemption website, they will simply enter their certificate number and be directed to an entire page dedicated to their specific offer complete with frequently asked questions, terms and conditions, how it works content, explainer videos that fully explain the offers in full detail. Once redeemed your customer will have full access to our online support desk by logging into their redemption account anytime they need and we guarantee a response within a business day.