We don't provide a direct number on the redemption website because we want to make sure that visitors who go to the website have an actual valid certificate code, and this is our way of verifying that any inquiries submitted through our fulfillment site are directly related to one of our certificates.
Also, since we offer over 30+ certificates, verifying the actual certificate ID beforehand helps ensure that our customer service department addresses the specific question for the specific offer more effectively. We make sure our fulfillment website is extremely user-friendly and fully transparent by providing full terms and conditions; video instructions on how to redeem a certificate as well as a informational video advising how we are to offer these steeply discounted travel offers. We have a specific "Support" feature that any end user can utilize for any questions they have above and beyond what is already provided and they are guaranteed a response within a business day.
Can you imagine if we had a customer support number on our redemption website? With over 3200 website visitors each and every day, we would need to hire a full call center to handle all those questions and concerns that we already answer on the website for them.