FAQ'S
Frequently Asked Questions, and Answers.
- Why isn't there a phone number listed on the certificates for my customers to call with questions?
- I am in the Insurance, Financial Services & Real Estate Industry; does gifting my clients with your certificates violate my state ethics regulations?
- Can the certificates be used as a reward for my employees, staff, managers and field crew? Friends or family members?
- Since my customers have to pay the taxes and fees on the vacations, how would I word it in my marketing material?
- I've heard the word "Breakage" while looking into incentives. What exactly does this mean?
- If I sign up am I locked into any kind of contract?
- Can I resell your certificates?
- How will I track my certificates that are created / distributed / redeemed / activated by my customers?
- How many certificates can my customers activate or redeem.
- Do you offer certificates without activation fees or redemption fees?
- How does my customer to redeem the certificates?
- Is there an additional fee to print out the certificates?
- Can I personalize the certificates to feature my business name, website address, and my logo?
- Do my customers have to set their reservations and travel by the expiration date printed on the certificate?
- Why does CMI put a 30 day expiration date on the certificates?
- Do the certificates have an expiration date?
- How are you able to offer these incentives?
- Do my customers have to take a timeshare presentation in order to take advantage of your vacation certificates?